Administration
Billing
Radius360 is subscription-based. Plans scale with client count, user seats, integration depth, and AI query volume. No per-seat surprises.
Plan comparison
| Plan | What it includes |
|---|---|
| Starter | One framework, a small team, the risk register and the evidence vault. |
| Program | Every framework, the agents and proposals, drafted fixes, board reports, 25 users. 7-day free trial, no card. |
| Enterprise | SSO and SCIM, dedicated onboarding, SLAs, custom agents and calibration, unlimited users. |
| Practice | For vCISOs and MSPs. A practice licence plus a fee for each client workspace, each with the full Program feature set. White-label included, no minimum, volume pricing as the book grows. |
Team plans (Starter, Program, Enterprise) are billed per year. Practice pricing is an annual licence plus a monthly fee for each client workspace. Your current plan and price are in Settings, Subscription; for a quote, contact us.
Changing plan
Go to Settings, Subscription. Click the plan you want to move to. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the current billing period.
Downgrades that exceed new limits
If you downgrade from Practice (25 clients) to Program (10 clients) while you have 15 clients active, the downgrade is blocked until you archive enough clients to fit the new limit. Radius360 will tell you exactly which action is needed.Payment and invoicing
Card payments (Visa, Mastercard, American Express, Discover) are processed through Stripe. Your card is charged on the same day each month as your original signup.
Invoices are emailed to the billing contact on the account and available as PDF from Settings, Subscription, Manage Billing, which opens the Stripe billing portal. For companies that need invoicing via ACH, wire, or purchase order, contact Enterprise sales.
Trial to paid
New signups get a 7-day free trial with Program features. No credit card required to start. When the trial ends, the app shows a Choose a plan to continue screen until you pick a paid plan. There is no free tier to fall back to.
Your trial data is not deleted. Your risks, policies, and evidence stay in place, and Settings and your account page stay reachable so you can subscribe. Pick a plan and everything is available again.
Cancelling
Cancel from Settings, Subscription, Manage Billing, which opens the Stripe billing portal. You keep your paid plan until the end of the current billing period. After that, the app shows the choose-a-plan screen until you subscribe again. Your data is kept.
To delete the account entirely, email support@radius360.co to request a full data export first, then a deletion request. Deletion is permanent and takes effect after a 30-day grace period during which we can restore on request.
Enterprise contracts
Enterprise pricing is custom and typically includes:
- Unlimited clients and users
- Custom AI query allotment
- SSO and SCIM provisioning
- Custom integration buildouts
- SLA guarantees
- Dedicated support and onboarding
- Custom contract terms, including procurement paperwork, DPA, and data residency options
To open an Enterprise conversation, book a call from the landing page or email support@radius360.co. Typical cycle from first call to signed agreement is 2 to 6 weeks depending on your procurement process.